Terms and Conditions Website Terms, Competition Terms, and Privacy Summary
These Competitions are operated by Ticket Hive LTD (trading as "Ticket Hive Competitions"), registered in England and Wales under company number 17295419, whose registered office is at Unit 13 Freeland Park, Wareham Road, Lytchett Matravers, Poole, BH16 6FH (referred to in these Terms as "the Promoter", "we", "us" or "our").
▍1. About These Terms#
These Terms and Conditions apply to your use of this website and entry into any Prize Competition operated by the Promoter. By using this website, registering an account, or entering a Competition, you legally agree to be bound by these Terms and Conditions and our comprehensive Privacy Policy.
▍2. Eligibility & Verification#
Residency & Age: Competitions are open to legal residents of the United Kingdom only who are aged 18 years or over at the time of entry. Identity Verification: The Promoter reserves the right to use third-party age and identity verification software to confirm the eligibility of any entrant or account holder. Proof of age, identity, and physical address must be provided upon request before any prize is released. Underage Forfeiture: If it is discovered that an entrant is under 18, their entry will be immediately voided, any prize won will be permanently forfeited, their account closed, and no refunds will be issued. Exclusions: Employees of the Promoter, their immediate families, agents, or anyone professionally connected with the operation or management of the Competition are strictly excluded from entering. One Account Per Person: Each individual is permitted to register and operate only one account on the platform. The creation of multiple accounts, ghost profiles, or the use of multi-identity details to circumvent platform rules, entry caps, or spending limits will result in an immediate lifetime ban and the forfeiture of all entries and potential prizes.
▍3. Prize Competitions#
The Skill Element: Our competitions require a correct answer to a skill-based question to enter, alongside the choice of a paid online entry route or a free postal entry route. Validation Criteria: Entries will only be validated and included in the draw if the correct answer to the skill-based question is submitted and either: The paid online entry transaction clears successfully. A valid free postal entry is received, verified, and manually processed. Incorrect Answers: Our competitions require a baseline level of skill, judgment, or knowledge. If an online entrant submits an incorrect answer to the skill-based question, they will be immediately locked out of that specific competition and will be technologically prohibited from purchasing a ticket or proceeding to checkout. Disqualification Discretion: The Promoter reserves the absolute right to refuse, remove, or disqualify entries that breach these Terms, including entries deemed fraudulent, automated, script-driven, or syndicated/bulk.
▍4. Free Postal Entry Route#
The Promoter guarantees a genuine, free postal entry option for all Prize Competitions, which is advertised with equal prominence and treated exactly the same as a paid online entry. Both routes share identical odds of winning. No payment, subscription, or account creation fee is required to submit a free entry.
▍4.1 How to Enter by Post#
Send an unenclosed postcard via first-class or second-class post directly to: Ticket Hive Competitions, Ticket Hive LTD, Unit 13 Freeland Park, Wareham Road, Lytchett Matravers, Poole, BH16 6FH Deadlines: Postal entries must arrive at our registered office at least 2 days before the competition closing date shown on the website to allow for manual administrative processing. Early Closures & Sell-Outs: If a competition closes early because all online tickets have sold out, any valid postal entries currently in transit or arriving after the sell-out moment will not be entered into that specific draw. Instead, the Promoter will roll the entry over, granting the user a free valid ticket entry into a subsequent identical competition or an active competition of equivalent value. Required Information: Your postcard must be legible and clearly include the following details written in black ink: The correct answer to that specific competition's skill question, Full Name and Full Postal Address, Email Address and Telephone Number, Date of Birth, Full description of the specific competition you wish to enter.
▍4.2 Processing Conditions#
Individual Submissions Only: Postal entries must be sent individually on an unenclosed postcard. Bulk entries contained within a single envelope, package, or posted as a combined bundle will be strictly disqualified. Grounds for Direct Disqualification: Postal entries will be automatically voided without notice if they are incomplete, illegible, damaged, missing any required info, or contain an incorrect answer to the skill question. Postal Caps: To prevent exploitation of the free entry route, individual users are capped to the exact same maximum number of entries per competition via the postal route as paid users are capped online. Postal Liability: The Promoter accepts no responsibility or liability for entries that are lost, delayed, misdirected, or damaged in transit via Royal Mail. Proof of posting will not be accepted as proof of delivery or processing. Account and Ticket Generation: Valid free postal entries will be manually processed by authorized administration personnel. A user account will be created on the platform using the details provided on the postcard to automatically generate your entry ticket number. Once verified, you will receive an automated email confirmation with your free ticket details. By sending a postal entry, you explicitly agree to be legally bound by these Terms and Conditions.
▍5. Draws & Winner Selection#
The Draw: Winners will be selected fairly and transparently using a verifiable Random Number Generator (RNG) from all valid entries (both paid and postal) containing the correct answer. Notification: Winners will be contacted via the email or telephone number provided at entry within 48 hours of the draw. Disqualification Window: If a winner cannot be contacted, fails to respond, or fails to verify their identity within 14 days of the initial contact attempt, the Promoter reserves the right to disqualify that winner and select an alternative winner using the same random process.
▍6. Prizes & The Minimum Ticket Threshold#
Prizes are non-transferable.
▍6.1 The Reasonable Equivalent Guarantee (Threshold Not Met)#
To maintain a sustainable business model, each Competition has a stated maximum number of tickets and a minimum number of tickets required for the physical prize to be awarded (the "Minimum Ticket Threshold"). If the Minimum Ticket Threshold is met by the closing date, the winner will receive the physical advertised prize. If the Minimum Ticket Threshold is not met, the draw will still take place on schedule. In accordance with UK consumer protection laws, the draw will not be cancelled. Instead, the winner will receive a "reasonable equivalent" cash prize equal to 75% of the total ticket revenue generated for that specific Competition. The remaining 25% is retained by the Promoter to cover administration, merchant processing fees, and marketing costs.
▍6.2 Cash Substitution by Mutual Consent (Threshold Met)#
Optional Cash Alternative: Where the Minimum Ticket Threshold has been met, the Promoter may, at its absolute discretion, offer the winner a cash alternative instead of the physical prize. Mutual Agreement: This cash substitution will only take place if both the Promoter and the winner expressly agree to it in writing. Valuation: The cash alternative value will be determined solely by the Promoter and will typically reflect the commercial trade value or a pre-determined percentage of the physical prize's retail value. Once a cash alternative is agreed upon and processed, the winner forfeits all rights to the original physical prize.
▍6.3 Prize Sourcing and Delivery#
Prizes may be ordered directly from third-party suppliers and delivered to the winner's confirmed UK address. Delivery times normally dispatch within 7 working days of identity verification but may vary based on supplier availability. The Promoter shall not be liable for any delivery delays caused by suppliers, manufacturers, couriers, or circumstances outside of its reasonable control.
▍7. Limitation of Liability#
To the fullest extent permitted by English law, the Promoter is not responsible for website outages, server issues, technical failures, payment gateway declines, bank errors, or lost/corrupted entries that prevent participation. Nothing in these terms limits liability for death or personal injury caused by the Promoter's negligence or fraud.
▍8. Data Protection & Privacy Summary#
By entering our competitions, you consent to your data being processed in accordance with UK Data Protection Legislation (UK GDPR and the Data Protection Act 2018). Information Collection & Lawful Basis: We process data under the lawful basis of contractual necessity (to administer the competition and fulfill prizes) and legitimate interest (to prevent platform abuse and fraud). We only collect information strictly necessary to operate our services. Marketing Transparency: Your personal data will never be sold, rented, or shared with third-party marketing firms. You will only receive marketing communication from Ticket Hive if you explicitly opt-in during account creation or checkout. Postal Route Processing: For free postal entries, only your name and email address will be digitized and stored electronically to generate your raffle ticket number and maintain a clean audit trail. Physical postcards will be held securely and permanently destroyed via secure cross-shredding within 30 days of the draw. Your Statutory Rights: Under UK GDPR, you maintain the right to access, correct, object to processing, or request the deletion of your personal data by contacting our customer support.
▍9. General#
The Promoter reserves the right to update these Terms at any time to reflect changes in UK law, regulatory codes of practice, or moving forward with operational business changes. Updated Terms will be posted directly to the website. These Terms and Conditions are governed by the laws of England and Wales, and any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.