Privacy Policy Last Updated: June 2026 Website: tickethive.uk Company Name: Ticket Hive LTD Trading Structure: Registered UK Limited Company Registered Address: Unit 13 Freeland Park, Wareham Road, Lytchett Matravers, Poole, BH16 6FH Data Compliance Email: support@tickethive.uk ICO Registration Number: [Insert Number Here Post-Registration]
▍1. Introduction#
Ticket Hive LTD ("we", "us", or "our") is committed to protecting and respecting the personal data of our users. This Privacy Policy outlines exactly how we collect, process, secure, and store your personal information when you navigate our website, register an account, enter our skill-based prize competitions via paid online routes, or submit free postal entries.
▍2. The Personal Data We Collect#
We collect only the minimum necessary personal data required to administer our competitions, verify legal eligibility, and protect our platform from automated or fraudulent activity.
▍A. Information You Provide Directly:#
- Identity Data: Full Name.
- Contact Data: Postal Address, Telephone Number, and Email Address.
- Age Verification Data: Date of Birth.
- Account Security Data: Encrypted account login credentials.
- User-Generated Content: Forum posts, public comments, and testimonial submissions.
- Postal Entry Data: Name, address, date of birth, telephone number, and specific competition selections.
▍B. Transaction & Competition Analytics:#
- Payment Telemetry: Transaction confirmations, partial payment identifiers (last 4 digits), and order history.
- Competition Performance Logs: Records of submitted answers to skill-based testing questions, including timestamps and associated competition ticket allocations.
- Lockout Records: Logs of incorrect answers resulting in technical bans from specific draws.
▍C. Automatically Collected Data:#
- Technical Logs: IP address, browser type, device information, and operating systems.
- Usage Behavior: Website usage data, session lengths, and navigational journeys.
▍3. How We Use Your Data#
- To prevent fraud, chargeback abuse, and misuse of our services.
- To create and manage your account.
- To process and fulfill orders, issue unique ticket numbers, and contact verified winners.
- To provide customer support and resolve technical checkout issues.
- To improve our products, services, and website functionality.
- To comply with legal, tax, and accounting obligations.
▍4. Legal Basis for Processing#
- Legitimate Interests: To improve our services and prevent fraud.
- Contract: To fulfill orders and manage your account.
- Legal Obligation: For corporate tax and financial accounting compliance (HMRC), and to strictly enforce age-gating requirements ensuring all players are 18+.
▍5. User-Generated Content#
You should avoid posting sensitive personal information. We reserve the right to moderate or remove content that violates our terms.
▍6. Sharing Your Data#
We do not sell your personal data. We share data only with trusted third-party service providers (payment processors, hosting, IT support, professional advisers, and law enforcement where legally required).
▍7. International Transfers#
Some of our service providers, including Stripe and PayPal, may process personal data outside the United Kingdom. Where data is transferred internationally, we ensure appropriate safeguards are in place in accordance with UK GDPR, such as adequacy regulations or approved standard contractual clauses.
▍8. Data Retention#
- Financial and Transaction Records: Retained for up to 6 years to comply with UK legal, corporate, and HMRC tax requirements.
- Active Account Profiles: Retained for the active lifespan of your customer account unless you request its deletion.
- Physical Postal Entries: Securely shredded and cross-cut destroyed within 30 days of the specific competition draw date.
▍9. Your Rights Under UK GDPR#
You have the right to:
- Access your personal data (Subject Access Requests)
- Correct inaccurate or outdated data
- Request erasure of your data (subject to our statutory 6-year tax retention obligations)
- Restrict processing under certain conditions
- Object to processing driven by legitimate interests
- Request data portability to another provider
- Lodge a complaint with the UK supervisory authority
You can exercise your rights by contacting: support@tickethive.uk You can also lodge a complaint with the ICO: https://www.ico.org.uk · 0303 123 1113
▍10. Data Security#
We implement appropriate technical and organisational security measures to protect your data.
▍11. Cookies#
We use cookies and similar technologies to: maintain active user login sessions, improve website functionality, track items in your checkout basket, analyze product performance, and ensure our automated skill blocks work across devices.
▍12. Changes to This Privacy Policy#
Updates will be posted live on this page with a revised "Last Updated" date at the top.
▍13. Contact Us#
Ticket Hive LTD, Unit 13 Freeland Park, Wareham Road, Lytchett Matravers, Poole, BH16 6FH support@tickethive.uk